Privacy Policy

Data Protection Policy

The General Data Protection Regulations (GDPR) came into force on 25th May 2018. The aim of page is to explain how Star Counselling ( complies with the requirements of the regulation.

How and why do we collect personal information?

We collect personal data from visitors to this website through the use of online forms. We may collect your details when you email or telephone us with an enquiry or when we meet in person. There are many ways we may acquire your data. When you submit your data to us, either through the website, by email or in person, this is used by us in a variety of ways, specifically:

  • Dealing with your enquiries and requests
  • Providing information about products and services
  • Providing and personalising our services
  • Administering membership of our newsletter distribution list

In all cases, our aim is to make it clear what you are opting into, and you will have given your consent for us to use your data.

We do not pass on our data to any third party.

You can unsubscribe from the mailing list at any time by using the unsubscribe feature on the newsletter.

What data do we collect?

We collect personal data so that we can contact you if you give us consent to do so. Specifically, we collect your name, phone number, email address, company name and website URL.

Where your data is stored

If you are a client, a potential client or a supplier of Star Counselling your data will be stored on our encrypted computers and hard drives.


We will not share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure is necessary for purposes of national security, taxation and criminal investigation, or we have your consent.

Your Rights Access:

You have a number of rights in relation to the personal data processed by us about you.
You have the right to request access to and be provided with a copy of the personal data processed about you together with certain information about the processing of such personal data to check that we are processing it lawfully.


You have the right to ask us to correct any inaccurate or incomplete personal data processed about you, including by means of a written statement.


You have the right to ask us to delete or remove any personal data processed about you where there is no good reason for us to continue processing it or where you have exercised your right to object (see below).


You have the right to ask us to restrict how we process your personal data, for example, to confirm its accuracy or our reasons for processing it.


You have the right to receive or request that we transfer a copy of the personal data we process about you in an electronic format where the basis of our processing such information is your consent or the performance of a contract and the information is processed by automated means.


You have the right to object to our processing of any personal data about you which is based on our legitimate interests (or those of a third party) based on your particular circumstances. You also have the right to object to our processing your personal data for direct marketing purposes.

Want more details?

You have the right to see the data we have collected about you. If you have any requests concerning your personal information or any queries with regard to these practices, please contact Liz Stacpoole -

Opt out?

If you would like to opt-out of receiving email or newsletter communications from us or would like to change the media that we use to contact you (such as changing email address), please contact Liz Stacpoole - Our newsletter always includes an unsubscribe button.

Data retention and deletion

From May 2018, our policy is to retain personal information related to our marketing for two years.If you become a client – whether or not we market to you – we will maintain your information and that of your employer so that we can do business together. When we no longer work together we will retain your personal information for no longer than is necessary. There is a legal requirement for us to keep accounting data that relates to your business for a minimum of six years.

Third party websites

When browsing our website or reading our newsletters you will often find links to external articles online. These articles may have their own contact forms and various ways of capturing data. This policy does not cover systems out of our control and the links we provide to external website etc. are purely because we believe the information we are providing you with is of legitimate interest to you.

About Cookies

As is common practice with almost all professional websites our site uses cookies such as; session cookies and performance cookies.

Cookies are small pieces of information that allow them to maintain your connection to the website. This website may use cookies for detecting what kind of device you have in order to present content in the best way, for a language switch and/or for other purposes. These cookies do not collect or store any personally identifiable information. You can refuse the use of cookies through your browser.

Cookies used on this website

Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, accessing secure areas of the website, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work for example such as shopping baskets or e-billing. These cookies do not store any personally identifiable information.

Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation by remembering your choices to improve your experience. This can include remembering your user name, language, region you are in, text size, fonts and other parts of web pages that you can customise. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

How to refuse the use of cookies

You may refuse the use of cookies by selecting the appropriate settings in your browser. However, if you do this you may lose some useful functionality such as personalisation and ‘keep me signed in’ and ‘remember me’ features.

Google Analytics

When someone visits we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

For more information on Google Analytics cookies, see the official Google Analytics page.

The final word

If you have any questions regarding our policy please contact:

Liz Stacpoole

Please note that this privacy policy is subject to change from time to time.