Star Counselling is committed to protecting your privacy and processing personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.
Star Counselling is the data controller responsible for the personal information collected through this website and in connection with our services.
We collect personal information from visitors to this website through online forms, email enquiries, telephone calls and meetings in person.
We may use your information for the following purposes:
We process personal information using one or more lawful bases under UK GDPR, including consent, contract, legitimate interests and legal obligations, depending on the nature of our relationship with you.
We may collect and process the following personal information:
Where counselling services are provided, we may process special category personal data relating to health, wellbeing, mental health, safeguarding matters and other sensitive information disclosed during the counselling process. Such information is processed only where permitted by law and subject to appropriate safeguards.
If you are a client, prospective client or supplier of Star Counselling, your personal information may be stored on encrypted computers, hard drives and secure cloud-based systems used in the operation of the business.
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
We do not sell your personal information.
We may share personal information only where:
Any third-party providers we use are required to process personal information securely and in accordancewith applicable data protection laws.
Some of our service providers may process personal information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place to protect personal information in accordance with UK GDPR requirements.
Under UK GDPR, you have a number of rights regarding your personal information.
You have the right to request access to the personal information we hold about you and receive a copy of that information.
You have the right to request correction of inaccurate or incomplete personal information.
You have the right to request deletion of your personal information where there is no lawful reason for us to continue processing it.
You have the right to request that we limit the way we process your personal information in certain circumstances.
You have the right to receive your personal information in a structured electronic format or request that it be transferred to another organisation where applicable.
You have the right to object to processing carried out on the basis of legitimate interests and to object to the use of your personal information for direct marketing purposes.
Where processing is based on consent, you have the right to withdraw that consent at any time.
If you wish to exercise any of your rights or have questions regarding how your personal information is handled, please contact:
Liz Stacpoole
Email: liz@star-counselling.com
Where you have chosen to subscribe to our newsletter or receive marketing communications, you may unsubscribe at any time by using the unsubscribe link provided in emails or by contacting us directly.
As part of providing counselling services, Star Counselling maintains confidential client records.
These records may include:
Records are maintained in accordance with professional, ethical and legal obligations, including guidance issued by the British Association for Counselling and Psychotherapy (BACP).
We aim to ensure that records are:
Where possible, identifying information such as names and contact details may be stored separately from counselling notes to further protect client confidentiality.
Clients have the right to request access to their personal information, subject to any legal or ethical limitations that may apply.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, professional and insurance obligations.
Marketing-related personal information will generally be retained for up to two years unless you withdraw your consent earlier.
Where you become a counselling client, your records will normally be retained for a period of five years following the conclusion of counselling services.
Where counselling services are provided to a person under the age of 18, records may be retained for five years after that individual's eighteenth birthday where required by professional guidance, insurance requirements or legal obligations.
Certain information may be retained for longer where necessary to comply with legal, regulatory, safeguarding, insurance or accounting requirements.
Accounting records may be retained for a minimum period of six years in accordance with legal requirements.
When retention periods expire, records will be securely deleted, destroyed or anonymised.
Our website and communications may contain links to external websites.
This privacy policy does not apply to third-party websites. We encourage you to review the privacy policiesof any external websites you visit.
Like most professional websites, this website uses cookies to improve functionality and understand how visitors use the site.
Cookies are small text files stored on your device that help websites function correctly and provide information about website usage.
These cookies are required for the operation of the website and cannot be switched off. They are generally set in response to actions you take, such as setting privacy preferences or submitting forms.
These cookies help us understand how visitors interact with the website by collecting anonymous information about website usage and performance.
These cookies allow the website to remember choices you make, such as language preferences, and provide enhanced functionality.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of some parts of the website.
Where applicable, you can also change or withdraw your cookie preferences using the cookie settings available on this website.
We use Google Analytics 4 (GA4), a web analytics service provided by Google, to help us understand how visitors use our website and improve the user experience.
Google Analytics may collect information including:
This information is collected through cookies and similar technologies.
The information generated may be transmitted to and stored by Google on servers located outside theUnited Kingdom. Where personal data is transferred internationally, appropriate safeguards are relied upon in accordance with UK GDPR requirements.
You can control the use of analytics cookies through your cookie preferences and browser settings.
For more information about how Google processes personal information, please refer to Google's Privacy Policy.
Our website may use Google Maps to display location information and help visitors find our services.
When viewing pages containing Google Maps, Google may collect certain information including your IP address, device information and usage data. Google may also place cookies on your device.
The use of Google Maps is subject to Google's own Privacy Policy and Terms of Service.
For more information about how Google processes personal information, please refer to Google's Privacy Policy.
If you have concerns about how Star Counselling collects, stores or uses your personal information, please contact us in the first instance so that we can investigate and attempt to resolve your concerns.
You can make a complaint by contacting:
Liz Stacpoole
Email: liz@star-counselling.com
We will acknowledge your complaint and respond in accordance with our obligations under UK data protection law.
If you remain dissatisfied after we have considered your complaint, you have the right to complain to the Information Commissioner's Office (ICO).
Information Commissioner's Office (ICO)
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
Liz Stacpoole
Email: liz@star-counselling.com
This Privacy Policy may be updated from time to time. Any changes will be published on this page.
The General Data Protection Regulations (GDPR) came into force on 25th May 2018. The aim of page is to explain how Star Counselling (www.star-counselling.com) complies with the requirements of the regulation.
Star Counselling is committed to protecting your privacy and processing personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation. Star Counselling is the data controller responsible for the personal information collected through this website (www.star-counselling.com) and in connection with our services.
We collect personal data from visitors to this website through the use of online forms. We may collect your details when you email or telephone us with an enquiry or when we meet in person. There are many ways we may acquire your data. When you submit your data to us, either through the website, by email or in person, this is used by us in a variety of ways, specifically:
In all cases, our aim is to make it clear what you are opting into, and you will have given your consent for us to use your data.
We do not pass on our data to any third party.
You can unsubscribe from the mailing list at any time by using the unsubscribe feature on the newsletter.
We collect personal data so that we can contact you if you give us consent to do so. Specifically, we collect your name, phone number, email address, company name and website URL.
If you are a client, a potential client or a supplier of Star Counselling your data will be stored on our encrypted computers and hard drives.
We will not share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure is necessary for purposes of national security, taxation and criminal investigation, or we have your consent.
You have a number of rights in relation to the personal data processed by us about you.
You have the right to request access to and be provided with a copy of the personal data processed about you together with certain information about the processing of such personal data to check that we are processing it lawfully.
You have the right to ask us to correct any inaccurate or incomplete personal data processed about you, including by means of a written statement.
You have the right to ask us to delete or remove any personal data processed about you where there is no good reason for us to continue processing it or where you have exercised your right to object (see below).
You have the right to ask us to restrict how we process your personal data, for example, to confirm its accuracy or our reasons for processing it.
You have the right to receive or request that we transfer a copy of the personal data we process about you in an electronic format where the basis of our processing such information is your consent or the performance of a contract and the information is processed by automated means.
You have the right to object to our processing of any personal data about you which is based on our legitimate interests (or those of a third party) based on your particular circumstances. You also have the right to object to our processing your personal data for direct marketing purposes.
You have the right to see the data we have collected about you. If you have any requests concerning your personal information or any queries with regard to these practices, please contact Liz Stacpoole - liz@star-counselling.com.
If you would like to opt-out of receiving email or newsletter communications from us or would like to change the media that we use to contact you (such as changing email address), please contact Liz Stacpoole - liz@star-counselling.com. Our newsletter always includes an unsubscribe button.
From May 2018, our policy is to retain personal information related to our marketing for two years.If you become a client – whether or not we market to you – we will maintain your information and that of your employer so that we can do business together. When we no longer work together we will retain your personal information for no longer than is necessary. There is a legal requirement for us to keep accounting data that relates to your business for a minimum of six years.
When browsing our website or reading our newsletters you will often find links to external articles online. These articles may have their own contact forms and various ways of capturing data. This policy does not cover systems out of our control and the links we provide to external website etc. are purely because we believe the information we are providing you with is of legitimate interest to you.
As is common practice with almost all professional websites our site uses cookies such as; session cookies and performance cookies.
Cookies are small pieces of information that allow them to maintain your connection to the website. This website may use cookies for detecting what kind of device you have in order to present content in the best way, for a language switch and/or for other purposes. These cookies do not collect or store any personally identifiable information. You can refuse the use of cookies through your browser.
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, accessing secure areas of the website, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work for example such as shopping baskets or e-billing. These cookies do not store any personally identifiable information.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation by remembering your choices to improve your experience. This can include remembering your user name, language, region you are in, text size, fonts and other parts of web pages that you can customise. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
You may refuse the use of cookies by selecting the appropriate settings in your browser. However, if you do this you may lose some useful functionality such as personalisation and ‘keep me signed in’ and ‘remember me’ features.
When someone visits www.star-counselling.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
For more information on Google Analytics cookies, see the official Google Analytics page.
If you have any questions regarding our policy please contact:
Liz Stacpoole
liz@star-counselling.com
Please note that this privacy policy is subject to change from time to time.
Offering counselling and therapy services in Amersham, Beaconsfield and Buckinghamshire area with Liz Stacpoole a trained and experienced counsellor using a range of modalities to suit your needs. I look forward to hearing from you.
